Who controls the information
Prudent Plus Limited, Booths Hall, Booths Park, Knutsford, Cheshire WA16 8GS is the data controller. The company is registered with the Information Commissioner’s Office under reference ZB208127.
Information you may provide
If you contact us, you may provide your name, email address, telephone number, postcode or area, photographs and details about your property or damp problem. Do not send information that is not relevant to the enquiry.
Why information is used
Information may be used to respond to your enquiry, assess the type and location of help requested, administer the website, prevent misuse and, where appropriate, put you in contact with an independent specialist who may be able to help.
Sharing with independent specialists
If an enquiry is suitable for referral, relevant contact and property information may be shared with an independent contractor, surveyor or other specialist. They act independently and are responsible for their own use of information once they receive it. Information is not sold as a general marketing list.
Lawful basis
Depending on the circumstances, processing may be necessary to take steps at your request before entering into an arrangement, based on consent, or based on legitimate interests in operating the enquiry service and preventing misuse.
Retention
Personal information is retained only for as long as reasonably needed for the enquiry, administration, legal obligations and dispute handling. Retention periods can vary according to the nature of the contact.
Cookies and technical data
The site may receive standard server logs such as IP address, browser type, requested pages and timestamps. If analytics or non-essential cookies are added later, the site should be configured to provide any consent mechanism required by UK law before those cookies are set.
Your rights
UK data-protection law may give you rights to access, correct, erase or restrict use of your personal information, object to some processing and complain to the Information Commissioner’s Office. Rights depend on the circumstances and are subject to legal exceptions.
Contact
The website email address is assembled in the browser to reduce automated harvesting: .
Last reviewed: 30 August 2026.